Support
Questions, bugs and ideas: we read every message.
How do I play?
A picture shows for a few seconds, then breaks into face-down tiles. Flip up to two tiles at a time and drag each one to its spot. A wrong spot uses up a frame of film; finish with no mistakes for three stars. Settings → How to play in the app shows every rule.
Where is my progress saved?
On your iPhone, inside the app. It is included in your device backups (iCloud Backup or your computer). Deleting the app or using Reset game progress erases it, and we cannot restore it because we never receive it.
How do I restore my purchases?
Open Settings → Restore purchases in the app while signed in with the same Apple Account you bought with. Permanent purchases such as No Ads and Olive's Wardrobe come back; used-up items such as coins do not.
What does No Ads do?
It removes the full-screen ads between pictures and the banners on the Gallery and Trophies screens, and it lets you play offline without a daily limit. The optional reward videos remain: you can still tap to watch one when you want its reward, such as a free helper, double coins or another try. They never start by themselves.
Can I play offline?
Yes, with limits: without an internet connection you can play the daily picture and up to five levels a day, without rewards. With No Ads there is no limit.
How do lives work?
You have up to 5 lives, and one comes back every 30 minutes. Losing or quitting a level costs a life; winning costs nothing, and the daily picture is always free. You can also get a life by watching a short video or refill them with coins.
New pictures are loading — why?
Glimpse downloads picture packs from Apple as you progress, so the first install stays small. You need an internet connection once for each pack.
How do I change my ad privacy choices?
In the EEA, the UK and Switzerland, use Settings → Privacy choices in the app. On any iPhone you can turn tracking off under iOS Settings → Privacy & Security → Tracking.
How do I get a refund?
Apple sells and charges all purchases, so refunds go through Apple at reportaproblem.apple.com. Write to us if you need help.
How do I delete my data?
Your game data lives only on your device: use Reset game progress or delete the app. Ad data is controlled by Google in My Ad Center. See the Privacy Policy.
Still need help?
Write to info@glimpsepuzzle.com. For a bug, please include your iPhone model, the iOS version, the level number and a screenshot if you can. We usually answer within two working days.